Need a person now?
Write to us on WhatsApp. Send the order code and the destination you paid for. For a report we can follow on the shop, use Support.
How do I buy?
Choose a service, pick a pack, enter the destination, confirm it is correct, and pay with Mobile Money or card.
Do I need an account?
No. Buy as a guest. Save the order code and the destination you paid for — that is how you track.
How fast is delivery?
Data is not instant. The network credits the phone when the send goes through. We do not name a time. Keep the order page open, or come back with Track an order. Packs from 10GB upward often take longer. While the send is still open, the money stays with the order. If you already have it on the phone, say so on the order page. If the send fails, the money can go back on your WiamData balance. If you cannot wait, do not buy.
Which numbers can receive data?
Send to a normal MTN, Telecel, or AirtelTigo number. Turbonet, broadband, and some special SIMs cannot take a data pack. If that is the destination you confirmed, it cannot be reversed. Do not buy the same pack twice to the same number while the first is still sending — a duplicate is not refunded.
What if I typed the wrong number?
If the destination you confirmed is wrong, the purchase cannot be refunded. Check it twice before you pay.
What is monthly top-up?
Optional. You choose an amount. Card payments continue each month after the first one. Mobile Money needs a tap on your phone every month — networks do not allow a silent debit. We add the money to your WiamData balance only after that payment succeeds. You can still add money once, with no schedule, and you can stop monthly top-up at any time.
What is Live delivery?
A live board of our recent sends, by service — including Bulk SMS. Green means they are landing. Gold is slow. Red is failing. Navy is on the way. If a lane is quiet, there were no sends in that window. Anyone can watch. After you create an account, Live is also on your desk. A face appears only if you add a photo and choose to be seen.
What if the order fails?
We try the send again. If the send fails, the money can go back on your WiamData balance. While the send is still open, the money stays with the order.
The order says delivered, but the phone has nothing
We sent it to the number you confirmed. Check data on that phone. We keep a send record for the order. We cannot buy the same pack a second time. If it is still not there, report the order with the code — we will check the record.
Can I buy for someone else?
Yes. Enter their phone, meter, account, or smartcard. The service lands there, not on yours.
How do I track?
Open Track an order. Enter the order code and the destination you paid for. No login needed.
What can I pay with?
Mobile Money and card, on a secure payment page. You return here to the order when payment is confirmed.
How do I get a receipt?
Open the order and tap Receipt. Print it, save it as a PDF, or download the file. It shows the WiamData order code, the item, the destination, and the amount.
What is Auto refill?
You know when a pack usually runs out. After a delivered data, airtime, or SMS order, you set that number of days. When the day comes, we buy the same pack again from your WiamData balance. If there is not enough money, we wait. You can pause or stop it.
How do I get help?
Open Support. Report a delivery issue with the order code and destination, or write from the contact page.